1. PARTIES AND SUBJECT

The subject of this Preliminary Information Form is to inform the Buyer regarding the distance contract to be established between the Buyer and the Seller through www.mavlo.co ("Site") in accordance with the provisions of the Consumer Protection Law and the Distance Contracts Regulation. The Buyer acknowledges that they have been informed by the Seller via this PRELIMINARY INFORMATION FORM, and agrees that they have read and understood the contents here before accepting the distance contract or any corresponding offer.

All sales conditions in the distance sales contract and the contract itself are sent to the Buyer via the email address provided by the Buyer after the Buyer confirms the agreement on the Site. In this context, the Buyer can always access the contract and its terms through this email. The distance sales contract may also be kept by the Seller for 3 (three) years.

2. SELLER INFORMATION

Business Name:
Address:
Phone:
Mersis Number:
Tax Identification Number:
Seller's Email Address:
KEP Address:
Shipping Company for Returns:
Site:

3. ESTABLISHMENT OF THE CONTRACT

3.1. The Buyer must first send the products in the order to their cart by following the purchasing process on the site. Then, the Buyer must approve the Preliminary Information Form and the Distance Sales Contract.

3.2. After these steps, the order will be considered complete upon the completion of the payment process. However, until the payment is received by the Seller and an electronic confirmation regarding delivery is sent, the order is not final. The order is deemed final and the contract is established upon sending these electronic communications to the Buyer.

4. PRODUCT INFORMATION

4.1. The basic features of the goods (such as type, quantity, brand/model, color, and number) are provided by the Seller on the Site. These features and characteristics can be reviewed on the Site.

4.2. The prices and promises announced by the Seller on the Site will remain valid until the Seller makes unilateral updates and changes. If any price or promise is announced for a specific period, this price and promise will remain valid until the end of that period.

4.3. The total sales price, including all taxes, of the goods or services subject to the contract is shown in the table below: Product Price Excluding Shipping:
Total Product Price Including VAT:
Discount Applied (if any):
Shipping Fee:
Total Amount Including Shipping:
Payment Method:
Delivery Conditions:
Delivery Address:
Recipient(s):
Order Date:

4.4. Unless otherwise stated, the delivery costs (such as shipping, etc.) will be borne by the Buyer. If the Seller has stated on the Site that the delivery fee will be covered by the Seller, the delivery costs will be borne by the Seller.

5. GENERAL TERMS

5.1. The Buyer acknowledges that they have received preliminary information regarding the basic features of the goods (such as type, quantity, brand/model, color, unit prices, sale price, payment-collection details, total sale price including all taxes, payment method, delivery, and cancellation rights), has read it, and provided the necessary approvals for online sales.

5.2. The goods subject to the contract will be delivered to the Buyer or the third party specified by the Buyer, within the legal period, depending on the distance of the delivery address. The maximum legal period shall not exceed 30 (thirty) days.

5.3. The Seller sends the goods to the Buyer through the cargo companies it has an agreement with. If the cargo company does not have a branch at the Buyer’s location, the Buyer must pick up the goods from the nearest branch.

5.4. If the Buyer or the third person specified by the Buyer is not present at the address at the time of delivery, the obligations assumed by the Seller will be deemed fulfilled. If no one is present at the address provided by the Buyer, the Buyer is responsible for tracking the shipment with the cargo company. The Seller cannot be held responsible for delays in delivery or for any damages or costs arising from the goods being delayed, held at the cargo company, or returned to the Seller.

5.5. The Buyer must inspect the goods upon delivery and refuse acceptance if any damage due to the shipping is observed. If the Buyer accepts the goods without inspecting them, any damage or defects that may have occurred during shipping will be the Buyer's responsibility.

5.6. If the Buyer defaults on payments made with a credit card, the Buyer will be responsible for paying interest and charges according to the agreement with their bank. The bank may take legal action to recover the amount owed and the Buyer will be responsible for any related costs and damages.

5.7. If the goods are not paid for due to unauthorized or unlawful use of the Buyer's credit card, the Buyer must return the goods within 3 (three) days and cover any related shipping costs.

5.8. If payment is not made by the bank or financial institution after delivery, the Buyer must return the goods within 3 (three) days at their own cost.

5.9. If the Seller fails to perform within the period specified in the contract, the Buyer can cancel the contract unilaterally. If the Seller cannot deliver the goods within the agreed period due to force majeure or extraordinary circumstances, the Seller must inform the Buyer within 3 (three) days from the date they become aware of this situation.

5.10. If the Seller realizes that the goods cannot be supplied for a justified reason, the Seller may supply another product of equal quality and price, with the Buyer's approval.

5.11. In the case of cancellations made after the order but before the delivery, the Buyer is responsible for the shipping cost and any other delivery expenses. If a refund occurs under the right of withdrawal, the delay in the bank refund process will not be the Seller's responsibility.

6. SPECIAL TERMS

6.1. The Seller can deliver the goods at different times, as long as it is within the legal deadlines.

6.2. The Buyer may receive electronic notifications for informational and marketing purposes if they have agreed to communication permissions in the Membership Agreement. However, order and shipping confirmation emails are mandatory and do not require consent.

6.3. If the Buyer exercises the right of withdrawal or returns the product after benefiting from a campaign, the Seller may cancel the benefits obtained through the campaign.

6.4. If the Buyer can benefit from multiple campaigns on the same invoice, the campaigns cannot be combined. The Buyer can only benefit from one campaign.

6.5. The Seller reserves the right to stop, update, or change the terms of any campaigns announced on the Site at any time. The Buyer should review the campaign terms before making a purchase.

7. PERSONAL DATA PROTECTION, COMMERCIAL ELECTRONIC COMMUNICATIONS AND INTELLECTUAL PROPERTY RIGHTS

7.1. The Seller may process and store personal data such as name, email, and financial details for various purposes including order processing, product improvement, payment transactions, marketing, and compliance with legal obligations.

7.2. The Seller has taken necessary security measures to protect the information provided by the Buyer. The Buyer is responsible for taking precautions to protect their personal information.

7.3. The Buyer has the right to request the cessation of data processing or communications at any time and can request their data to be deleted or anonymized.

7.4. The Buyer may request information regarding the processing of their personal data and can ask for any inaccuracies to be corrected.

7.5. All intellectual property rights of the content on the Site, excluding third-party rights, belong to the Seller.

8. RIGHT OF WITHDRAWAL

8.1. The Buyer has the right to withdraw from the contract within 14 (fourteen) days of receiving the goods without any legal or financial obligations, and to return the goods.

8.2. The withdrawal period starts on the day the Buyer or a third party specified by the Buyer receives the last item in the order.

8.3. If the Buyer exercises the right of withdrawal, the shipping cost will be borne by the Seller if the goods are returned using the Seller’s contracted courier service.

8.4. The Buyer must notify the Seller of the right of withdrawal by registered mail, fax, or email within 14 (fourteen) days.

8.5. Upon exercising the right of withdrawal, the Buyer must return the goods along with the original invoice, packaging, and any promotional items in good condition.

8.6. The goods must be returned within 10 (ten) days after the Buyer exercises the right of withdrawal, and the refund will be processed within 14 (fourteen) days.

8.7. If the goods are damaged or altered due to the Buyer’s fault, the Buyer is responsible for compensating the Seller for the loss.

8.8. If the return causes the campaign benefits to be canceled, the corresponding amount of discount will be deducted from the refund.

8.9. If the goods are used inappropriately or damaged during use, the right of withdrawal will not apply.

9. DISPUTE RESOLUTION, EVIDENCE AGREEMENT, AND NOTIFICATIONS

9.1. Complaints by the Buyer regarding the distance sales agreement between the Parties, this preliminary information form, and the purchased goods/services can be sent to the Seller's addresses mentioned above via registered mail with return receipt, fax, or email. Such complaints will be reviewed by the Seller as soon as possible, and the Buyer will be contacted.

9.2. In the event of disputes regarding the implementation of the distance sales agreement between the Parties, Consumer Arbitration Committees and Consumer Courts in the place where the Buyer purchased the goods and where their residence is located, up to the value announced by the Ministry of Customs and Trade, are authorized. In accordance with Article 68, Paragraph 1 of the Consumer Protection Law No. 6502, the district/provincial consumer arbitration committees are authorized to handle consumer requests.

9.3. The Buyer acknowledges, declares, and undertakes that in the event of any disputes between the Parties, the official books and commercial records of the Seller, as well as the electronic data and computer records held in its database and servers, will constitute binding, definitive, and exclusive evidence, and that this article constitutes an evidence agreement within the meaning of Article 193 of the Civil Procedure Code.

9.4. Any correspondence between the Parties under this agreement will be made by registered mail with return receipt, fax, or email, except in cases specified by law.